Shipping policy
Last Updated: August 18, 2026
Thank you for shopping with Fitness Bridget. We’re committed to making your shopping experience simple and reliable, from checkout to delivery.
Please review our Shipping Policy before placing your order.
1. Order Processing
Once your order is placed, our fulfillment team begins preparing it for shipment.
Most orders are processed within 1–3 business days.
During holidays, promotional events, product launches, or periods of unusually high demand, processing may take slightly longer.
Once your order ships, you will receive a confirmation email containing your tracking information.
2. Estimated Delivery Time
Our typical estimated delivery time is:
2–5 business days
Depending on your location, carrier availability, or other circumstances, delivery may take up to:
7–15 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, holidays, local delivery conditions, or other circumstances outside our reasonable control.
3. Tracking Your Order
Once your package has been shipped, we will send you a shipping confirmation email with your tracking number.
Please allow approximately 2–3 business days for tracking information to become active or update within the carrier's system.
Occasionally, a package may already be moving through the carrier network before the tracking page displays new information.
4. Shipping Charges
Any applicable shipping charges will be displayed clearly during checkout before you complete your purchase.
Fitness Bridget may occasionally offer free shipping or promotional shipping rates.
Unless otherwise required by applicable law, shipping charges are generally non-refundable except where an order arrives damaged, defective, incorrect, or where Fitness Bridget determines a refund is appropriate.
5. Customs, Import Duties & Taxes
Many orders are delivered without additional charges after checkout. However, international shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or local authorities.
Unless specifically stated otherwise during checkout, these additional charges are the responsibility of the customer.
Fitness Bridget cannot control customs processing times and is not responsible for delays caused by customs authorities or local delivery agencies.
6. Incorrect or Incomplete Shipping Address
Please review your shipping information carefully before submitting your order.
Customers are responsible for providing a complete and accurate delivery address.
Fitness Bridget cannot be held responsible for packages that are delayed, lost, returned, or delivered incorrectly because an inaccurate or incomplete shipping address was provided during checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make every reasonable effort to update the address before fulfillment. However, once an order has been processed or shipped, we may be unable to modify the delivery details.
7. Delayed Deliveries
Although most orders arrive within the estimated delivery period, occasional delays may occur because of:
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Carrier or transportation delays
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Customs processing
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Severe weather
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Public holidays
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High order volumes
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Incorrect or incomplete addresses
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Local delivery disruptions
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Circumstances outside our reasonable control
If your order has not arrived within 15 business days, please contact:
Include your order number so our customer support team can review the available tracking information and assist you.
8. Lost or Missing Packages
If your tracking information shows your order as delivered, but you cannot locate the package, please first check:
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Your mailbox
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Front door, porch, or other delivery areas
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Building reception or front desk
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Mailroom or parcel locker
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Other members of your household
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Nearby neighbors
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Your local carrier or delivery office
If you are still unable to locate your package, please contact us at:
Our team will review the available information and help determine the appropriate next steps.
9. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Email:
Please include:
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Your order number
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Clear photos of the item received
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Photos of the packaging where applicable
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A brief description of the problem
After reviewing your request, Fitness Bridget may provide an appropriate resolution such as a replacement, store credit, or refund, depending on the circumstances and our applicable return/refund policy.
10. Orders Containing Multiple Items
If your order contains multiple products, the items may occasionally be shipped in separate packages.
This may occur because products can be fulfilled from different locations or because separate shipments allow us to deliver your items more efficiently.
When an order is divided into multiple shipments, you may receive more than one tracking number.
11. Order Changes & Cancellations
Orders may only be changed or cancelled before they have entered processing or been shipped.
Once an order has been processed, packed, or handed over to the shipping carrier, we may be unable to cancel or modify it.
If you would like to request a cancellation or change, contact us as soon as possible at:
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed after an order has been placed.
12. Shipping Restrictions
Fitness Bridget may be unable to deliver to certain countries, regions, remote locations, PO boxes, military addresses, or other restricted destinations.
Available shipping destinations are determined during checkout.
If we are unable to fulfill an order to the address provided, we will contact you and, where appropriate, cancel and refund the affected order.
13. Contact Us
For questions regarding shipping, tracking, delayed deliveries, or your order, please contact:
Email: support@fitnessbridget.com
Website: fitnessbridget.com
Our customer support team will be happy to assist you.
Fitness Bridget
Move Better. Feel Better. Live Better.