Refund policy


 

 

Last Updated: August 18, 2026

At Fitness Bridget, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition in which you received it

  • Be unused and unworn

  • Include all original tags, accessories, manuals, and components

  • Be returned in its original packaging

  • Include a receipt or other proof of purchase

To start a return, contact us at support@fitnessbridget.com.

Please do not send a product back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide you with return instructions, including the appropriate return address and, where applicable, a return shipping label.

For any return-related questions, contact us at support@fitnessbridget.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is defective, damaged during delivery, or you received the wrong item, contact us as soon as possible at support@fitnessbridget.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the problem

  • Photos of the packaging where applicable

We will review the issue and work with you to provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or custom-made products

  • Personal care or hygiene products once opened or used

  • Perishable products

  • Hazardous materials

  • Flammable liquids or gases

  • Products specifically identified as non-returnable before purchase

Please contact us if you are unsure whether your item is eligible for return.

Gift cards are non-refundable.

Items marked as final sale may also be non-returnable unless they arrive defective, damaged, incorrect, or applicable law requires otherwise.

Exchanges

The fastest way to receive a different product, model, size, or variant is to return your current item through our normal return process.

Once the return has been accepted, you may place a new order for the replacement item.

If you received a defective, damaged, or incorrect product, please contact us before placing another order so our support team can assist you.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Unless an applicable legal exception applies, returned items should be:

  • In the same condition in which they were received

  • Unused and unworn

  • In their original packaging

  • Accompanied by proof of purchase

Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to process and display the refund in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

support@fitnessbridget.com

Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If you received an item that is damaged, defective, or incorrect, Fitness Bridget will provide appropriate return instructions and may cover the return shipping cost.

For returns based on a change of mind or personal preference, return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.

Any applicable return shipping terms will be communicated when your return request is approved.

Original Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The product was defective

  • The product arrived damaged

  • You received an incorrect item

  • Fitness Bridget made an error with your order

  • Applicable law requires otherwise

Contact Us

For returns, refunds, exchanges, or questions regarding this policy, contact:

Fitness Bridget
Email: support@fitnessbridget.com
Website: fitnessbridget.com